Unlimited Plans Terms of Service
Services Provided
Alekos Designs offers three Unlimited Plans:
Social Media Unlimited
Features: Unlimited Digital, Post scheduling, Email scheduling, Manage Google & Meta Ads, Organic Reach Boost, Premium Adobe, Premium Canva, Premium licensed images, Premium licensed video, Premium licensed music, Premium ChatGPT-4o copy, Priority support, Meetings (Zoom or Google), Working files available, Cancel anytime.
Small Business Unlimited
Features: Wix Hosting & Domain fees, Unlimited Website, Unlimited Print, Unlimited Logo, Unlimited Video, Unlimited Digital, Post scheduling, Email scheduling, Manage Google & Meta Ads, Organic Reach Boost, No Setup Fee Printing, Premium Adobe, Premium Canva, Premium licensed images, Premium licensed video, Premium licensed music, Premium ChatGPT-4o copy, Premium Elfsight Widgets, Priority support, Meetings (Zoom or Google), Working files available, Cancel anytime.
Enterprise Unlimited
Features: Covers multiple businesses, Custom branded proofs, Wix Hosting & Domain fees, Unlimited Website, Unlimited Print, Unlimited Logo, Unlimited Video, Unlimited Digital, Post scheduling, Email scheduling, Manage Google & Meta Ads, Organic Reach Boost, No Setup Fee Printing, Premium Adobe, Premium Canva, Premium licensed images, Premium licensed video, Premium licensed music, Premium ChatGPT-4o copy, Premium Elfsight Widgets, Priority support, Meetings (Zoom or Google), Working files available, Cancel anytime.
Content and Intellectual Property
Client Content: Clients are welcome to provide their own content. If no content is provided, Alekos Designs will create suitable content.
Intellectual Property: The client retains intellectual property rights to all approved designs. Alekos Designs will provide working files and access to files via a cloud drive provided by the client (Google, OneDrive, Dropbox) upon request. We do not share access to our OneDrive for security purposes.
Stock Content Access: Unlimited plans include unlimited licensed content.
Request and Revision Process
Unlimited Requests: There are no limits to the number of requests. For high volumes, clients should provide sufficient time to meet deadlines.
Proofing and Approval: Clients must approve proofs in writing via email. It is the client’s responsibility to ensure accuracy in spelling, grammar, layout, color, sizes, quantities, and design before approval.
Turnaround Time: Same-day response, same-day to 72 hours for proofs and revisions, with more complex requests taking longer.
Communication: Clients can communicate via call, text, email, Zoom, or Google Meet. All edits must be submitted in writing.
Services Outside Scope: Requests that fall outside the scope of work will be billed per project separately from the unlimited plan.
Pricing and Payment Terms
Subscription Fees: Monthly fees are due upon receipt of the invoice.
Transaction Fee: A 4% transaction fee is applied to all payments unless paying via direct deposit.
Direct Deposit: If paying via direct deposit, the transaction fee is waived, and no card is needed on file. These accounts will be set up in our invoicing system, and invoices will be sent via Quickbooks.
Credit Card on File: All plans require a credit card on file unless paying via direct deposit.
Failed Payments: If a payment does not go through, your card will be charged daily until payment is successful. After 15 days of non-payment, services will be paused. After 30 days, the account will be terminated. To resume services, the current balance must be paid in full.
Additional Services: Services outside of your unlimited plan will be billed separately.
Cancellations
Effect of Cancellation: Clients may cancel their plan at any time. When a plan is canceled, all services will be terminated. Refunds are generally not offered for our services. However, exceptions may be made under certain circumstances as outlined below. Please refer to our Refund policy page for more information on refunds.
Renewals: Renewals are automatic unless the client wishes to cancel. Cancellation requests must be received before the next billing cycle to avoid charges.
Post Scheduling
For Facebook and Instagram, we use Meta for post scheduling. The client will need to provide access to Meta for this Facebook account. We cannot post content that violates social media platform guidelines. For all other platforms, the client must provide access or login information to https://www.facebook.com/alexanderpkavouras/
Email Marketing Scheduling
We offer scheduling for email marketing either through Wix or a platform of the client’s choosing, provided there is an editor we can work in. Clients are responsible for email marketing plan upgrades through Wix or any other third party.
Organic Reach Boost
As part of our Unlimited Plans, we offer Organic Reach Boost, where we utilize other social media accounts we manage to cross-engage with your posts. This is designed to help build and enhance the organic reach of all clients, increasing visibility and engagement across platforms.
Management of Google and Meta Ads
Our Unlimited Plans include the management of Google and Meta Ads. This service requires the client to provide login access to their Google Ads and/or Meta Ads accounts. All billing for ad campaigns is handled directly through the client’s account using the payment method set up by the client within Google or Meta. Alekos Designs will not be responsible for ad spend billing, as all charges will be billed directly by Google or Meta to the client.
No Setup Fee Printing
With our No Setup Fee Printing service, we absorb all setup fees associated with printing to ensure our Unlimited clients receive the lowest price possible. Clients under the Unlimited Plans will not be charged any setup fees for printing, regardless of the size or complexity of the project.
Add-Ons
Billing: Add-ons are billed separately from your unlimited plan. Add-ons are paid yearly and are non-refundable.
Available Add-Ons:
Hosting Upgrade - Plus
Hosting Upgrade - Elite
Professional Business Email
Email Marketing Plan - Essentials
Email Marketing Plan - Core
Email Marketing Plan - Advanced
Hopp - Link in Bio – Ultimate
For Enterprise Unlimited Plans, additional businesses are charged seperately via monthly or annually subscriptions.
Data and Security
We do not store clients' personal information on our computers. All data is securely stored on Wix for websites or Wave/QuickBooks for invoicing. We utilize advanced antivirus software for added protection.
We do not share customer data with anyone, nor do we provide access to our storage for security purposes.
Liability
No Warranty: Alekos Designs makes no warranties regarding the performance or operation of the design services.
Limitation of Liability: Alekos Designs is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the design services.
Changes to Terms
Alekos Designs reserves the right to modify these terms at any time. Clients will be notified of any changes, and continued use of services constitutes acceptance of the new terms.
Contact Information
For any questions, comments, or concerns regarding these terms, please contact us at: Email: sales@alekosdesigns.comPhone: (443) 384-7362